?As preparations gather momentum for the 2027 general elections, the Independent National Electoral Commission (INEC) has organized a three-day sensitization and capacity-building workshop for its headquarters staff to strengthen professionalism, integrity, and excellence in service delivery.

?Themed "Enhancing Professionalism and Integrity in Preparation for the 2027 General Elections," the workshop ran from November 10 to November 12, 2026, with sessions structured according to staff grade levels. Officials on Grade Level 08 participated on Tuesday, November 10; Grade Level 12 on Wednesday, November 11; and Grade Levels 13 and 14 on Thursday, November 12.

?Speaking on the objectives of the training, the Deputy Director, SERVICOM and Nodal Officer, Mrs. Zainab Bakare, underscored the importance of equipping personnel with the knowledge, skills, and attitude required to deliver transparent and accountable services throughout the electoral cycle.

?The sessions focused on building staff capacity in effective complaint management and timely grievance redress before, during, and after elections. They also aimed to enhance stakeholder engagement, customer service, ethical conduct, and institutional accountability in line with SERVICOM principles and the Commission's service delivery standards.

?Key modules further addressed leadership, emotional intelligence, and sound decision-making to help personnel navigate the pressures of electoral operations. Participants were also reminded of their duty to uphold democratic principles and preserve the Commission’s neutrality and impartiality as an independent election management body.

?Resource persons facilitated interactive discussions throughout the three-day exercise, providing practical insights into how individual accountability and ethical conduct directly reinforce public confidence in the electoral process.